At Explore Azores Tours, we understand that the use of your personal data requires your trust. The confidentiality and integrity of your personal data is one of our main concerns. We are subject to the highest privacy standards and will only use your personal data for clearly identified purposes.
All of your personal information collected will be used to help you make your visit to our site or one of your circuits as productive and enjoyable as possible.
1. HOW WE COLLECT YOUR DATA
Your personal data will be collected and processed by Explore Azores Tours in the following situations:
1.1. If you contact us directly, in particular through our website or telephone and if you are interested in our services, by completing the circuit reservation form and / or if you have other questions;
1.2. If you participate in one of our direct marketing campaigns, for example street campaigns, or the availability of your data online on one of our websites or homepage;
1.3. When you contact us directly through social networks or respond to one of our campaigns carried out through social networks;
1.4. Additionally we use your personal data to define your profile, namely your interests, choices and favorites at the level of our site and social networks; to customize the offers of products and services that we address to you;
1.5. We also collect the necessary data to consider you for a job placement when you apply with us, including academic and professional qualifications, work experience, contact details and referrals;
1.6. If your data is sent to us by our partners or by third parties, insofar as the requirements respect the data protection legislation.
2. DATA THAT CAN BE COLLECTED
Personal information may be requested, including, but not limited to:
2.1. Contact details: Name, address, telephone contact and e-mail address;
2.3. Transaction and interaction data: such as the taxpayer number, your requests for information and suggestions, as well as any participation in market research;
2.4. Other personal information: Information we have been given about your birthday, photograph, schooling, family / family situation, etc;
2.5. Interests: Information you have made available on topics of your interest, for example participation in hobbies, promotions and events or other personal preferences;
3. USE OF DATA AND FOR WHAT PURPOSES
The information collected is intended to:
3.1. Provision of a Customer Service and Assistance (Art. 6º(1) al. b), c) and f) of RGPD) Explore Azores Tours uses your personal data to manage your reservations (scheduled reservation confirmation).
Explore Azores Tours also treats your data within the scope of this purpose to optimize your experience with our service for example to correctly identify you whenever you contact us.
3.2. Promotional Communications, information and campaigns based on your consent, made by email, telephone or SMS about our services and conditions made available ((Art. 6º (1) al. a) of RGPD)).
If you have given us your consent for the additional use of your data, they may be used in accordance with the scope described in the respective declaration of personal data collection. This is the case, for example, of consent for promotional purposes (offers and promotion of products and services).
You may withdraw your consent at any time, with effect for the future. For this purpose, see section “5. Rights of the Holder “.
3.3. Compliance with legal obligations to which Explore Azores Tours is subject (Art. 6º (1) al. c) e f) of RGPD)
Explore Azores Tours will also process personal data if you have a legal obligation to do so. This may be the case, for example, with the issue of invoices. Explore Azores Tours is subject to a multitude of legal obligations. We may treat your personal data as necessary to fulfill these obligations, as well as transmit them to the authorities upon notice.
4. PRIVACY OF MINORS
Explore Azores Tours is committed to protecting the privacy of children and young people and does not intend to collect personal data from minors under the age of 18.
We encourage parents / guardians and guardians of children under the age of 13 to regularly supervise the use of e-mail and other children’s Internet activities.
5. RIGHTS OF THE HOLDER
You may request, at any time, access to personal data concerning you, as well as its rectification, elimination or limitation of your treatment, portability of your data, or oppose your treatment – verified the conditions legally provided.
5.1. How can I exercise my rights You can send us a written request for the address of Explore Azores Tours located at Rua do Cemitério n25 Feteiras, 9500-555 Ponta Delgada.
Under the terms of the law (Article 12 (5) (a) of the RGPD) Explore Azores Tours reserves the right to charge a fee of €2 for administrative and IT costs (the first application being free of charge).
You are also entitled to submit a complaint to the CNPD or other competent control authority under the law if you believe that the processing of your data by Explore Azores Tours violates the legal regime in force at any time.
At any time the data subject may request the deletion of the data through written communication to the abovementioned address and that appears on our Website.
6.1. Information Collected Automatically on website
When you visit our website, we automatically collect some information, including, but not limited to: information about the device you use, the features you use, the ads you view, the time of your visit, and which pages you visit within our website . Also collected are data about your Internet Protocol (IP) address, your ISP (Internet Service Provider), the browser you used when visiting our website (such as Internet Explorer or Firefox, as well as other similar information.
You can turn off your cookies in browser options or by making changes to Anti-Virus program tools, such as Norton Internet Security. However, this may change how you interact with our website, or other websites.
6.3. Links to Third Party Sites
Our site includes links to other sites and integrates with social networks, whose privacy practices may differ from those practiced by Explore Azores Tours. If you submit personal information to any of these sites, the information is governed by their privacy policies. Explore Azores Tours has no control or responsibility for third-party sites and, therefore, can not assume any responsibility for the protection and privacy of any personal data you share with them.
7. DATA SHARING
7.1. Data transfer outside the European Union
Personal data collected and used by Explore Azores Tours are not made available to third parties established outside the European Union. If, in the future, this transfer takes place, Explore Azores Tours undertakes to ensure that the transfer complies with applicable legal provisions, in particular as regards the determination of the country’s suitability for data protection and the requirements applicable to such transfers ;
7.2. Explore Azores Tours can communicate your personal data to / when:
7.2.2. Such communications of data are necessary or appropriate in the light of applicable law to be carried out in the context of compliance with a legal obligation / court order, a decision by the National Data Protection Commission or other competent control authority, or (iv) respond to requests from public or governmental authorities;
8. HOW LONG WILL MY PERSONAL DATA BE KEPT?
According to Art 5º (1) al. e) of the RGPD, your personal data will be stored for the period of time necessary for the purposes for which they were collected or for the period of time legally required by other legislation in force in the Portuguese State to which Explore Azores Tours must respond.
9. HOW DO WE KEEP YOUR PERSONAL DATA SAFE
We use a variety of security measures, including encryption and authentication tools, to help protect and maintain the security, integrity, and availability of your personal information.
Although the transmission of data through the internet or website can not guarantee complete security against intrusions, we and our service providers have made the best efforts to implement and maintain physical, electronic and procedural safeguards designed to protect your personal data in with the applicable data protection requirements. Among others, we have implemented the following:
1. All data transmitted on the website uses the SSL (Secure Socket Layer) standard. SSL is a proven security standard. You can confirm that the connection is secure by using the https: // (…) attachment in the browser address and / or the browser lock icon;
2. Restricted personal access to your personal data based on the criterion of granularity and only within the scope of the purposes communicated;
3. Transfer of data collected only in encrypted form;
4. Storage of highly confidential data only in encrypted form;
5. Protection of IT systems through firewalls, in order to prevent unauthorized access to your personal data;
6. Continuous monitoring of access to information technology systems with a view to preventing, detecting and preventing the misuse of their personal data;